HP 240 and 245 data recovery
We recover files from all 11 HP 240 and 245 models (sold 2015–2025), including the 240 G4, 240 G5, 240 G6 and 240 G7, at our London SE1 lab. They have an M.2 SSD. Common causes of data loss are a failed drive, liquid, drops and accidental deletion.
Where your files are
Your files are on an M.2 SSD. It is removable, but SSD failures are often controller or firmware faults that need specialist tools to read the flash memory.
This series comes in 14-inch versions; the size is part of the model number. Business laptops are often encrypted by the company’s IT team. If yours was a work laptop, ask your IT department for the BitLocker recovery key.
- Range
- HP 14, 15, 17 and Stream
- Models
- 11
- Sold
- 2015–2025
- Screen sizes
- 14-inch
- Storage
- An M.2 SSD
Every HP 240 and 245 model we recover
The model number is on the sticker underneath the laptop or in Windows Settings, System, About. Not listed? We still recover it.
- 240 G4 2015–2025
- 240 G5 2015–2025
- 240 G6 2015–2025
- 240 G7 2015–2025
- 240 G8 2015–2025
- 240 G9 2015–2025
- 240 G10 2015–2025
- 245 G7 2015–2025
- 245 G8 2015–2025
- 245 G9 2015–2025
- 245 G10 2015–2025
What’s wrong with it?
| What it is doing | What it usually means |
|---|---|
| Laptop starts, then “no bootable device” | The SSD has stopped responding: controller or firmware failure. The data is usually still in the flash chips. |
| BitLocker recovery screen | Find the recovery key in your Microsoft account before anything else. |
| Liquid spilled on it | Switch off and unplug the charger. Corrosion on the SSD or board can be repaired. |
| Blue screens, then nothing | Often a failing SSD. Stop using it. |
| Files deleted | TRIM may already have erased them. Switch off straight away. |
Switch it off. Don’t keep restarting a laptop that clicks, freezes or won’t start, and don’t reset Windows.
Questions about the HP 240 and 245
Which HP 240 and 245 models do you recover?
All of them, including the 240 G4, 240 G5, 240 G6, 240 G7, 240 G8, 240 G9, 240 G10, 245 G7, 245 G8, 245 G9, 245 G10. If your exact model isn’t listed, we still recover it.
Can you recover data from an HP 240 and 245 that won’t turn on?
Usually, yes. These laptops have an M.2 SSD, which we can take out and recover even if the laptop itself is dead.
Is my data encrypted?
Possibly. Many Windows 10 and 11 laptops switch on device encryption or BitLocker automatically. The recovery key is saved in your Microsoft account at aka.ms/myrecoverykey. With the key, encryption doesn’t stop the recovery.
How long does it take?
Most logical recoveries take two to four working days. Drives that need cleanroom work or board repair take longer, and we can prioritise urgent jobs.
The first consultation is free and you get a fixed price before any work: see data recovery prices (with a price calculator) and how it works. No data, no recovery fee.
Other HP 14, 15, 17 and Stream series
Ready to get your files back?
Book online and you get a job number by email straight away. Bring the laptop or drive to our London SE1 lab, or call us to arrange a courier collection from anywhere in the UK.