Privacy
How we handle your personal information and the data on drives sent to us.
This site is run by Creative IT (UK) Ltd, registered with the Information Commissioner’s Office (ZA060744).
What we collect
The contact details you give us when you book, call or email, details of your device and the problem, and basic, anonymous website statistics.
Data on your drives
We access the data on your drive only to carry out the recovery you asked for, and to check with you that the right files were recovered. Working copies are deleted once you confirm you have your data. Failed drives are returned, or securely destroyed if you ask.
How we use your information
To provide the service, send quotes, updates and invoices, and meet legal and accounting obligations. We don’t sell personal information.
Your rights
Under UK GDPR you can ask to see, correct or delete your personal information. Contact us at info@creativeit.tv.
Ready to get your files back?
Book online and you get a job number by email straight away. Bring the laptop or drive to our London SE1 lab, or call us to arrange a courier collection from anywhere in the UK.