HP ProBook x360 data recovery
We recover files from all 12 HP ProBook x360 models (sold 2017–2024), including the ProBook x360 11 G1 EE, ProBook x360 11 G2 EE, ProBook x360 11 G3 EE and ProBook x360 11 G4 EE, at our London SE1 lab. They have an M.2 SSD. Common causes of data loss are a failed drive, liquid, drops and accidental deletion.
Where your files are
Your files are on an M.2 SSD. It is removable, but SSD failures are often controller or firmware faults that need specialist tools to read the flash memory.
This series comes in 11.6, 13.3 and 14-inch versions; the size is part of the model number. The 11-inch education models use soldered eMMC storage on most versions. Business laptops are often encrypted by the company’s IT team. If yours was a work laptop, ask your IT department for the BitLocker recovery key.
- Range
- HP ProBook
- Models
- 12
- Sold
- 2017–2024
- Screen sizes
- 11.6, 13.3 and 14-inch
- Storage
- An M.2 SSD
Every HP ProBook x360 model we recover
The model number is on the sticker underneath the laptop or in Windows Settings, System, About. Not listed? We still recover it.
- ProBook x360 11 G1 EE 2017–2024
- ProBook x360 11 G2 EE 2017–2024
- ProBook x360 11 G3 EE 2017–2024
- ProBook x360 11 G4 EE 2017–2024
- ProBook x360 11 G5 EE 2017–2024
- ProBook x360 11 G6 EE 2017–2024
- ProBook x360 11 G7 EE 2017–2024
- ProBook x360 435 G7 2017–2024
- ProBook x360 435 G8 2017–2024
- ProBook x360 435 G9 2017–2024
- ProBook x360 435 G10 2017–2024
- ProBook x360 440 G1 2017–2024
What’s wrong with it?
| What it is doing | What it usually means |
|---|---|
| Laptop starts, then “no bootable device” | The SSD has stopped responding: controller or firmware failure. The data is usually still in the flash chips. |
| BitLocker recovery screen | Find the recovery key in your Microsoft account before anything else. |
| Liquid spilled on it | Switch off and unplug the charger. Corrosion on the SSD or board can be repaired. |
| Blue screens, then nothing | Often a failing SSD. Stop using it. |
| Files deleted | TRIM may already have erased them. Switch off straight away. |
Switch it off. Don’t keep restarting a laptop that clicks, freezes or won’t start, and don’t reset Windows.
Questions about the HP ProBook x360
Which HP ProBook x360 models do you recover?
All of them, including the ProBook x360 11 G1 EE, ProBook x360 11 G2 EE, ProBook x360 11 G3 EE, ProBook x360 11 G4 EE, ProBook x360 11 G5 EE, ProBook x360 11 G6 EE, ProBook x360 11 G7 EE, ProBook x360 435 G7, ProBook x360 435 G8, ProBook x360 435 G9, ProBook x360 435 G10, ProBook x360 440 G1. If your exact model isn’t listed, we still recover it.
Can you recover data from an HP ProBook x360 that won’t turn on?
Usually, yes. These laptops have an M.2 SSD, which we can take out and recover even if the laptop itself is dead.
Is my data encrypted?
Possibly. Many Windows 10 and 11 laptops switch on device encryption or BitLocker automatically. The recovery key is saved in your Microsoft account at aka.ms/myrecoverykey. With the key, encryption doesn’t stop the recovery.
How long does it take?
Most logical recoveries take two to four working days. Drives that need cleanroom work or board repair take longer, and we can prioritise urgent jobs.
The first consultation is free and you get a fixed price before any work: see data recovery prices (with a price calculator) and how it works. No data, no recovery fee.
Other HP ProBook series
Ready to get your files back?
Book online and you get a job number by email straight away. Bring the laptop or drive to our London SE1 lab, or call us to arrange a courier collection from anywhere in the UK.