HP Pavilion x360 data recovery
We recover files from all 15 HP Pavilion x360 models (sold 2015–2024), including the Pavilion x360 11-ad, Pavilion x360 11-ap, Pavilion x360 13-u and Pavilion x360 13-s, at our London SE1 lab. Most have an NVMe M.2 SSD. Common causes of data loss are a failed drive, liquid, drops and accidental deletion.
Where your files are
Pavilion x360 11-ad, Pavilion x360 11-ap, Pavilion x360 13-u, Pavilion x360 13-s: Depending on the configuration, the laptop has a 2.5-inch hard drive, a SATA SSD, or a hard drive with a small cache SSD. Both are removable, and we check which yours has before starting.
Pavilion x360 14-ba, Pavilion x360 14-cd, Pavilion x360 15-br, Pavilion x360 15-cr, Pavilion x360 15-bk: The laptop has an M.2 SSD for Windows, and many versions also have a 2.5-inch bay with a second hard drive or SSD for files. Your data may be on either drive, so tell us where you saved things.
Pavilion x360 14-dh, Pavilion x360 14-dw, Pavilion x360 14-dy, Pavilion x360 14-ek, Pavilion x360 15-dq, Pavilion x360 15-er: The laptop stores everything on an NVMe M.2 SSD. Windows 11 laptops like this usually have device encryption or BitLocker switched on, so have your Microsoft account ready: the recovery key is stored there.
This series comes in 11.6, 13.3, 14 and 15.6-inch versions; the size is part of the model number. The 11-inch models use a small SSD; we check the version before starting. Convertibles are often dropped while in tablet mode; the screen and the board take the knock.
- Range
- HP Pavilion
- Models
- 15
- Sold
- 2015–2024
- Screen sizes
- 11.6, 13.3, 14 and 15.6-inch
- Storage
- An NVMe M.2 SSD (most models)
Every HP Pavilion x360 model we recover
The model number is on the sticker underneath the laptop or in Windows Settings, System, About. Not listed? We still recover it.
- Pavilion x360 11-ad 2015–2018, a hard drive or SATA SSD
- Pavilion x360 11-ap 2015–2018, a hard drive or SATA SSD
- Pavilion x360 13-u 2015–2018, a hard drive or SATA SSD
- Pavilion x360 13-s 2015–2018, a hard drive or SATA SSD
- Pavilion x360 14-ba 2017–2019, an M.2 SSD, often with a 2.5-inch drive as well
- Pavilion x360 14-cd 2017–2019, an M.2 SSD, often with a 2.5-inch drive as well
- Pavilion x360 15-br 2017–2019, an M.2 SSD, often with a 2.5-inch drive as well
- Pavilion x360 15-cr 2017–2019, an M.2 SSD, often with a 2.5-inch drive as well
- Pavilion x360 15-bk 2017–2019, an M.2 SSD, often with a 2.5-inch drive as well
- Pavilion x360 14-dh 2019–2024, an NVMe M.2 SSD
- Pavilion x360 14-dw 2019–2024, an NVMe M.2 SSD
- Pavilion x360 14-dy 2019–2024, an NVMe M.2 SSD
- Pavilion x360 14-ek 2019–2024, an NVMe M.2 SSD
- Pavilion x360 15-dq 2019–2024, an NVMe M.2 SSD
- Pavilion x360 15-er 2019–2024, an NVMe M.2 SSD
What’s wrong with it?
| What it is doing | What it usually means |
|---|---|
| Laptop starts, then “no bootable device” | The SSD has stopped responding: controller or firmware failure. The data is usually still in the flash chips. |
| BitLocker recovery screen | Find the recovery key in your Microsoft account before anything else. |
| Liquid spilled on it | Switch off and unplug the charger. Corrosion on the SSD or board can be repaired. |
| Blue screens, then nothing | Often a failing SSD. Stop using it. |
| Files deleted | TRIM may already have erased them. Switch off straight away. |
Switch it off. Don’t keep restarting a laptop that clicks, freezes or won’t start, and don’t reset Windows.
Questions about the HP Pavilion x360
Which HP Pavilion x360 models do you recover?
All of them, including the Pavilion x360 11-ad, Pavilion x360 11-ap, Pavilion x360 13-u, Pavilion x360 13-s, Pavilion x360 14-ba, Pavilion x360 14-cd, Pavilion x360 15-br, Pavilion x360 15-cr, Pavilion x360 15-bk, Pavilion x360 14-dh, Pavilion x360 14-dw, Pavilion x360 14-dy and the rest listed on this page. If your exact model isn’t listed, we still recover it.
Can you recover data from an HP Pavilion x360 that won’t turn on?
Usually, yes. These laptops have an NVMe M.2 SSD, which we can take out and recover even if the laptop itself is dead.
Is my data encrypted?
Possibly. Many Windows 10 and 11 laptops switch on device encryption or BitLocker automatically. The recovery key is saved in your Microsoft account at aka.ms/myrecoverykey. With the key, encryption doesn’t stop the recovery.
How long does it take?
Most logical recoveries take two to four working days. Drives that need cleanroom work or board repair take longer, and we can prioritise urgent jobs.
The first consultation is free and you get a fixed price before any work: see data recovery prices (with a price calculator) and how it works. No data, no recovery fee.
Other HP Pavilion series
Ready to get your files back?
Book online and you get a job number by email straight away. Bring the laptop or drive to our London SE1 lab, or call us to arrange a courier collection from anywhere in the UK.