HP Pavilion data recovery
We recover files from all 20 HP Pavilion models (sold 2015–2023), including the Pavilion 15-ab, Pavilion 14-ab, Pavilion 15-au and Pavilion 15-aw, at our London SE1 lab. Most have an M.2 SSD, often with a 2.5-inch drive as well. Common causes of data loss are a failed drive, liquid, drops and accidental deletion.
Where your files are
Pavilion 15-ab, Pavilion 14-ab: The laptop stores your files on a removable 2.5-inch SATA hard drive. Even if the laptop won’t power on, the drive can be taken out and recovered on its own.
Pavilion 15-au, Pavilion 15-aw, Pavilion 14-al, Pavilion 14-av: Depending on the configuration, the laptop has a 2.5-inch hard drive, a SATA SSD, or a hard drive with a small cache SSD. Both are removable, and we check which yours has before starting.
Pavilion 15-cc, Pavilion 15-cd, Pavilion 14-bf, Pavilion 14-bk, Pavilion 15-cs, Pavilion 15-cw, Pavilion 14-ce, Pavilion 14-cd: The laptop has an M.2 SSD for Windows, and many versions also have a 2.5-inch bay with a second hard drive or SSD for files. Your data may be on either drive, so tell us where you saved things.
Pavilion 13-an, Pavilion 13-bb, Pavilion 14-dv, Pavilion 14-ec, Pavilion 15-eg, Pavilion 15-eh: The laptop stores everything on an NVMe M.2 SSD. Windows 11 laptops like this usually have device encryption or BitLocker switched on, so have your Microsoft account ready: the recovery key is stored there.
This series comes in 13.3, 14 and 15.6-inch versions; the size is part of the model number. An M.2 SSD, often with Intel Optane cache or a 2.5-inch hard drive alongside.
- Range
- HP Pavilion
- Models
- 20
- Sold
- 2015–2023
- Screen sizes
- 13.3, 14 and 15.6-inch
- Storage
- An M.2 SSD, often with a 2.5-inch drive as well (most models)
Every HP Pavilion model we recover
The model number is on the sticker underneath the laptop or in Windows Settings, System, About. Not listed? We still recover it.
- Pavilion 15-ab 2015–2016, a 2.5-inch SATA hard drive
- Pavilion 14-ab 2015–2016, a 2.5-inch SATA hard drive
- Pavilion 15-au 2016–2017, a hard drive or SATA SSD
- Pavilion 15-aw 2016–2017, a hard drive or SATA SSD
- Pavilion 14-al 2016–2017, a hard drive or SATA SSD
- Pavilion 14-av 2016–2017, a hard drive or SATA SSD
- Pavilion 15-cc 2017–2018, an M.2 SSD, often with a 2.5-inch drive as well
- Pavilion 15-cd 2017–2018, an M.2 SSD, often with a 2.5-inch drive as well
- Pavilion 14-bf 2017–2018, an M.2 SSD, often with a 2.5-inch drive as well
- Pavilion 14-bk 2017–2018, an M.2 SSD, often with a 2.5-inch drive as well
- Pavilion 15-cs 2018–2020, an M.2 SSD, often with a 2.5-inch drive as well
- Pavilion 15-cw 2018–2020, an M.2 SSD, often with a 2.5-inch drive as well
- Pavilion 14-ce 2018–2020, an M.2 SSD, often with a 2.5-inch drive as well
- Pavilion 14-cd 2018–2020, an M.2 SSD, often with a 2.5-inch drive as well
- Pavilion 13-an 2019–2023, an NVMe M.2 SSD
- Pavilion 13-bb 2019–2023, an NVMe M.2 SSD
- Pavilion 14-dv 2019–2023, an NVMe M.2 SSD
- Pavilion 14-ec 2019–2023, an NVMe M.2 SSD
- Pavilion 15-eg 2019–2023, an NVMe M.2 SSD
- Pavilion 15-eh 2019–2023, an NVMe M.2 SSD
What’s wrong with it?
| What it is doing | What it usually means |
|---|---|
| Clicking, ticking or beeping | The hard drive’s heads have failed. Switch it off: every start can scratch the platters. |
| Dropped, now won’t start | Usually head damage in the hard drive. A cleanroom job; the data is often fine. |
| “No bootable device” | The drive isn’t detected, or Windows is damaged. Often a straightforward recovery. |
| Very slow, freezing | A failing drive with bad sectors. Copy it now, before it gets worse. |
| Files deleted or laptop reset | Logical recovery, as long as the drive hasn’t been used much since. |
Switch it off. Don’t keep restarting a laptop that clicks, freezes or won’t start, and don’t reset Windows.
Questions about the HP Pavilion
Which HP Pavilion models do you recover?
All of them, including the Pavilion 15-ab, Pavilion 14-ab, Pavilion 15-au, Pavilion 15-aw, Pavilion 14-al, Pavilion 14-av, Pavilion 15-cc, Pavilion 15-cd, Pavilion 14-bf, Pavilion 14-bk, Pavilion 15-cs, Pavilion 15-cw and the rest listed on this page. If your exact model isn’t listed, we still recover it.
Can you recover data from an HP Pavilion that won’t turn on?
Usually, yes. These laptops have an M.2 SSD, often with a 2.5-inch drive as well, which we can take out and recover even if the laptop itself is dead.
Is my data encrypted?
Possibly. Many Windows 10 and 11 laptops switch on device encryption or BitLocker automatically. The recovery key is saved in your Microsoft account at aka.ms/myrecoverykey. With the key, encryption doesn’t stop the recovery.
How long does it take?
Most logical recoveries take two to four working days. Drives that need cleanroom work or board repair take longer, and we can prioritise urgent jobs.
The first consultation is free and you get a fixed price before any work: see data recovery prices (with a price calculator) and how it works. No data, no recovery fee.
Other HP Pavilion series
Ready to get your files back?
Book online and you get a job number by email straight away. Bring the laptop or drive to our London SE1 lab, or call us to arrange a courier collection from anywhere in the UK.