HP ZBook data recovery
We recover files from all 22 HP ZBook models (sold 2016–2026), including the ZBook 15 G3, ZBook 15 G4, ZBook 15 G5 and ZBook 15 G6, at our London SE1 lab. Most have an M.2 SSD. Common causes of data loss are a failed drive, liquid, drops and accidental deletion.
Where your files are
ZBook 15 G3, ZBook 15 G4, ZBook 15 G5, ZBook 15 G6, ZBook 17 G3, ZBook 17 G4, ZBook 17 G5, ZBook 17 G6: The laptop has an M.2 SSD for Windows, and many versions also have a 2.5-inch bay with a second hard drive or SSD for files. Your data may be on either drive, so tell us where you saved things.
ZBook 14u G3, ZBook 14u G4, ZBook 14u G5, ZBook 14u G6, ZBook 15u G3, ZBook 15u G4, ZBook 15u G5, ZBook 15u G6, ZBook 15v G5: Your files are on an M.2 SSD. It is removable, but SSD failures are often controller or firmware faults that need specialist tools to read the flash memory.
ZBook Ultra G1a 14, ZBook 8 G1i 14, ZBook 8 G1i 16, ZBook 8 G1a 14, ZBook X G1i 16: The laptop stores everything on an NVMe M.2 SSD. Windows 11 laptops like this usually have device encryption or BitLocker switched on, so have your Microsoft account ready: the recovery key is stored there.
This series comes in 14, 15.6, 16 and 17.3-inch versions; the size is part of the model number. Mobile workstations with one or two M.2 SSDs and a 2.5-inch bay. Projects are often on the second drive. HP’s 2025 workstation names. Workstations usually hold work projects, CAD and video. Tell us which project folders matter most and we recover those first.
- Range
- HP ZBook
- Models
- 22
- Sold
- 2016–2026
- Screen sizes
- 14, 15.6, 16 and 17.3-inch
- Storage
- An M.2 SSD (most models)
Every HP ZBook model we recover
The model number is on the sticker underneath the laptop or in Windows Settings, System, About. Not listed? We still recover it.
- ZBook 15 G3 2016–2020, an M.2 SSD, often with a 2.5-inch drive as well
- ZBook 15 G4 2016–2020, an M.2 SSD, often with a 2.5-inch drive as well
- ZBook 15 G5 2016–2020, an M.2 SSD, often with a 2.5-inch drive as well
- ZBook 15 G6 2016–2020, an M.2 SSD, often with a 2.5-inch drive as well
- ZBook 17 G3 2016–2020, an M.2 SSD, often with a 2.5-inch drive as well
- ZBook 17 G4 2016–2020, an M.2 SSD, often with a 2.5-inch drive as well
- ZBook 17 G5 2016–2020, an M.2 SSD, often with a 2.5-inch drive as well
- ZBook 17 G6 2016–2020, an M.2 SSD, often with a 2.5-inch drive as well
- ZBook 14u G3 2016–2020, an M.2 SSD
- ZBook 14u G4 2016–2020, an M.2 SSD
- ZBook 14u G5 2016–2020, an M.2 SSD
- ZBook 14u G6 2016–2020, an M.2 SSD
- ZBook 15u G3 2016–2020, an M.2 SSD
- ZBook 15u G4 2016–2020, an M.2 SSD
- ZBook 15u G5 2016–2020, an M.2 SSD
- ZBook 15u G6 2016–2020, an M.2 SSD
- ZBook 15v G5 2016–2020, an M.2 SSD
- ZBook Ultra G1a 14 2025–2026, an NVMe M.2 SSD
- ZBook 8 G1i 14 2025–2026, an NVMe M.2 SSD
- ZBook 8 G1i 16 2025–2026, an NVMe M.2 SSD
- ZBook 8 G1a 14 2025–2026, an NVMe M.2 SSD
- ZBook X G1i 16 2025–2026, an NVMe M.2 SSD
What’s wrong with it?
| What it is doing | What it usually means |
|---|---|
| Laptop starts, then “no bootable device” | The SSD has stopped responding: controller or firmware failure. The data is usually still in the flash chips. |
| BitLocker recovery screen | Find the recovery key in your Microsoft account before anything else. |
| Liquid spilled on it | Switch off and unplug the charger. Corrosion on the SSD or board can be repaired. |
| Blue screens, then nothing | Often a failing SSD. Stop using it. |
| Files deleted | TRIM may already have erased them. Switch off straight away. |
Switch it off. Don’t keep restarting a laptop that clicks, freezes or won’t start, and don’t reset Windows.
Questions about the HP ZBook
Which HP ZBook models do you recover?
All of them, including the ZBook 15 G3, ZBook 15 G4, ZBook 15 G5, ZBook 15 G6, ZBook 17 G3, ZBook 17 G4, ZBook 17 G5, ZBook 17 G6, ZBook 14u G3, ZBook 14u G4, ZBook 14u G5, ZBook 14u G6 and the rest listed on this page. If your exact model isn’t listed, we still recover it.
Can you recover data from an HP ZBook that won’t turn on?
Usually, yes. These laptops have an M.2 SSD, which we can take out and recover even if the laptop itself is dead.
Is my data encrypted?
Possibly. Many Windows 10 and 11 laptops switch on device encryption or BitLocker automatically. The recovery key is saved in your Microsoft account at aka.ms/myrecoverykey. With the key, encryption doesn’t stop the recovery.
How long does it take?
Most logical recoveries take two to four working days. Drives that need cleanroom work or board repair take longer, and we can prioritise urgent jobs.
The first consultation is free and you get a fixed price before any work: see data recovery prices (with a price calculator) and how it works. No data, no recovery fee.
Other HP ZBook series
Ready to get your files back?
Book online and you get a job number by email straight away. Bring the laptop or drive to our London SE1 lab, or call us to arrange a courier collection from anywhere in the UK.