HP EliteBook 1000 series data recovery
We recover files from all 11 HP EliteBook 1000 series models (sold 2015–2025), including the EliteBook 1040 G4, EliteBook 1040 G5, EliteBook 1040 G6 and EliteBook 1040 G7, at our London SE1 lab. Most have an NVMe M.2 SSD. Common causes of data loss are a failed drive, liquid, drops and accidental deletion.
Where your files are
EliteBook 1040 G4, EliteBook 1040 G5, EliteBook 1040 G6, EliteBook 1040 G7, EliteBook 1040 G8, EliteBook 1040 G9, EliteBook 1040 G10, EliteBook 1040 G11, EliteBook 1030 G1: The laptop stores everything on an NVMe M.2 SSD. Windows 11 laptops like this usually have device encryption or BitLocker switched on, so have your Microsoft account ready: the recovery key is stored there.
EliteBook Folio 1040 G3, EliteBook 1012 G1: Your files are on an M.2 SSD. It is removable, but SSD failures are often controller or firmware faults that need specialist tools to read the flash memory.
This series comes in 13.3 and 14-inch versions; the size is part of the model number. Thin premium business laptops. From around 2022 some versions have the SSD under the keyboard deck. Some x2 detachables use a small SSD; we check the version. Business laptops are often encrypted by the company’s IT team. If yours was a work laptop, ask your IT department for the BitLocker recovery key.
- Range
- HP EliteBook
- Models
- 11
- Sold
- 2015–2025
- Screen sizes
- 13.3 and 14-inch
- Storage
- An NVMe M.2 SSD (most models)
Every HP EliteBook 1000 series model we recover
The model number is on the sticker underneath the laptop or in Windows Settings, System, About. Not listed? We still recover it.
- EliteBook 1040 G4 2016–2025, an NVMe M.2 SSD
- EliteBook 1040 G5 2016–2025, an NVMe M.2 SSD
- EliteBook 1040 G6 2016–2025, an NVMe M.2 SSD
- EliteBook 1040 G7 2016–2025, an NVMe M.2 SSD
- EliteBook 1040 G8 2016–2025, an NVMe M.2 SSD
- EliteBook 1040 G9 2016–2025, an NVMe M.2 SSD
- EliteBook 1040 G10 2016–2025, an NVMe M.2 SSD
- EliteBook 1040 G11 2016–2025, an NVMe M.2 SSD
- EliteBook 1030 G1 2016–2025, an NVMe M.2 SSD
- EliteBook Folio 1040 G3 2015–2019, an M.2 SSD
- EliteBook 1012 G1 2015–2019, an M.2 SSD
What’s wrong with it?
| What it is doing | What it usually means |
|---|---|
| Laptop starts, then “no bootable device” | The SSD has stopped responding: controller or firmware failure. The data is usually still in the flash chips. |
| BitLocker recovery screen | Find the recovery key in your Microsoft account before anything else. |
| Liquid spilled on it | Switch off and unplug the charger. Corrosion on the SSD or board can be repaired. |
| Blue screens, then nothing | Often a failing SSD. Stop using it. |
| Files deleted | TRIM may already have erased them. Switch off straight away. |
Switch it off. Don’t keep restarting a laptop that clicks, freezes or won’t start, and don’t reset Windows.
Questions about the HP EliteBook 1000 series
Which HP EliteBook 1000 series models do you recover?
All of them, including the EliteBook 1040 G4, EliteBook 1040 G5, EliteBook 1040 G6, EliteBook 1040 G7, EliteBook 1040 G8, EliteBook 1040 G9, EliteBook 1040 G10, EliteBook 1040 G11, EliteBook 1030 G1, EliteBook Folio 1040 G3, EliteBook 1012 G1. If your exact model isn’t listed, we still recover it.
Can you recover data from an HP EliteBook 1000 series that won’t turn on?
Usually, yes. These laptops have an NVMe M.2 SSD, which we can take out and recover even if the laptop itself is dead.
Is my data encrypted?
Possibly. Many Windows 10 and 11 laptops switch on device encryption or BitLocker automatically. The recovery key is saved in your Microsoft account at aka.ms/myrecoverykey. With the key, encryption doesn’t stop the recovery.
How long does it take?
Most logical recoveries take two to four working days. Drives that need cleanroom work or board repair take longer, and we can prioritise urgent jobs.
The first consultation is free and you get a fixed price before any work: see data recovery prices (with a price calculator) and how it works. No data, no recovery fee.
Other HP EliteBook series
Ready to get your files back?
Book online and you get a job number by email straight away. Bring the laptop or drive to our London SE1 lab, or call us to arrange a courier collection from anywhere in the UK.