HP OMEN data recovery
We recover files from all 20 HP OMEN models (sold 2016–2025), including the OMEN 15-ax, OMEN 17-w, OMEN 15-ce and OMEN 17-an, at our London SE1 lab. Most have an NVMe M.2 SSD. Common causes of data loss are a failed drive, liquid, drops and accidental deletion.
Where your files are
OMEN 15-ax, OMEN 17-w, OMEN 15-ce, OMEN 17-an: The laptop has an M.2 SSD for Windows, and many versions also have a 2.5-inch bay with a second hard drive or SSD for files. Your data may be on either drive, so tell us where you saved things.
OMEN 15-dc, OMEN 15-dh, OMEN 17-cb, OMEN 15-en, OMEN 15-ek, OMEN 16-b, OMEN 16-c, OMEN 16-k, OMEN 16-n, OMEN 17-ck, OMEN 17-db, OMEN 16-wd, OMEN 16-xd, OMEN 16-wf, OMEN 16-xf, OMEN 17-db1: The laptop stores everything on an NVMe M.2 SSD. Windows 11 laptops like this usually have device encryption or BitLocker switched on, so have your Microsoft account ready: the recovery key is stored there.
This series comes in 15.6, 16 and 17.3-inch versions; the size is part of the model number. An M.2 SSD plus a 1 TB or 2 TB hard drive on most versions. Two M.2 slots on most versions; your games and files may be on the second SSD. Gaming laptops run hot, and heat shortens SSD and hard drive life. If games or projects matter, tell us which folders to prioritise.
- Range
- HP OMEN
- Models
- 20
- Sold
- 2016–2025
- Screen sizes
- 15.6, 16 and 17.3-inch
- Storage
- An NVMe M.2 SSD (most models)
Every HP OMEN model we recover
The model number is on the sticker underneath the laptop or in Windows Settings, System, About. Not listed? We still recover it.
- OMEN 15-ax 2016–2017, an M.2 SSD, often with a 2.5-inch drive as well
- OMEN 17-w 2016–2017, an M.2 SSD, often with a 2.5-inch drive as well
- OMEN 15-ce 2017–2018, an M.2 SSD, often with a 2.5-inch drive as well
- OMEN 17-an 2017–2018, an M.2 SSD, often with a 2.5-inch drive as well
- OMEN 15-dc 2018–2021, an NVMe M.2 SSD
- OMEN 15-dh 2018–2021, an NVMe M.2 SSD
- OMEN 17-cb 2018–2021, an NVMe M.2 SSD
- OMEN 15-en 2018–2021, an NVMe M.2 SSD
- OMEN 15-ek 2018–2021, an NVMe M.2 SSD
- OMEN 16-b 2021–2023, an NVMe M.2 SSD
- OMEN 16-c 2021–2023, an NVMe M.2 SSD
- OMEN 16-k 2021–2023, an NVMe M.2 SSD
- OMEN 16-n 2021–2023, an NVMe M.2 SSD
- OMEN 17-ck 2021–2023, an NVMe M.2 SSD
- OMEN 17-db 2021–2023, an NVMe M.2 SSD
- OMEN 16-wd 2023–2025, an NVMe M.2 SSD
- OMEN 16-xd 2023–2025, an NVMe M.2 SSD
- OMEN 16-wf 2023–2025, an NVMe M.2 SSD
- OMEN 16-xf 2023–2025, an NVMe M.2 SSD
- OMEN 17-db1 2023–2025, an NVMe M.2 SSD
What’s wrong with it?
| What it is doing | What it usually means |
|---|---|
| Laptop starts, then “no bootable device” | The SSD has stopped responding: controller or firmware failure. The data is usually still in the flash chips. |
| BitLocker recovery screen | Find the recovery key in your Microsoft account before anything else. |
| Liquid spilled on it | Switch off and unplug the charger. Corrosion on the SSD or board can be repaired. |
| Blue screens, then nothing | Often a failing SSD. Stop using it. |
| Files deleted | TRIM may already have erased them. Switch off straight away. |
Switch it off. Don’t keep restarting a laptop that clicks, freezes or won’t start, and don’t reset Windows.
Questions about the HP OMEN
Which HP OMEN models do you recover?
All of them, including the OMEN 15-ax, OMEN 17-w, OMEN 15-ce, OMEN 17-an, OMEN 15-dc, OMEN 15-dh, OMEN 17-cb, OMEN 15-en, OMEN 15-ek, OMEN 16-b, OMEN 16-c, OMEN 16-k and the rest listed on this page. If your exact model isn’t listed, we still recover it.
Can you recover data from an HP OMEN that won’t turn on?
Usually, yes. These laptops have an NVMe M.2 SSD, which we can take out and recover even if the laptop itself is dead.
Is my data encrypted?
Possibly. Many Windows 10 and 11 laptops switch on device encryption or BitLocker automatically. The recovery key is saved in your Microsoft account at aka.ms/myrecoverykey. With the key, encryption doesn’t stop the recovery.
How long does it take?
Most logical recoveries take two to four working days. Drives that need cleanroom work or board repair take longer, and we can prioritise urgent jobs.
The first consultation is free and you get a fixed price before any work: see data recovery prices (with a price calculator) and how it works. No data, no recovery fee.
Other HP OMEN series
Ready to get your files back?
Book online and you get a job number by email straight away. Bring the laptop or drive to our London SE1 lab, or call us to arrange a courier collection from anywhere in the UK.