HP Envy data recovery
We recover files from all 15 HP Envy models (sold 2015–2023), including the Envy 13-ab, Envy 13-ad, Envy 13-ah and Envy 13-aq, at our London SE1 lab. Most have an NVMe M.2 SSD. Common causes of data loss are a failed drive, liquid, drops and accidental deletion.
Where your files are
Envy 13-ab, Envy 13-ad, Envy 13-ah, Envy 13-aq, Envy 13-ba, Envy 17-ce, Envy 17-cg, Envy 17-cr, Envy 14-eb, Envy 15-ep, Envy 16-h: The laptop stores everything on an NVMe M.2 SSD. Windows 11 laptops like this usually have device encryption or BitLocker switched on, so have your Microsoft account ready: the recovery key is stored there.
Envy 15-ae, Envy 15-as, Envy 17-n, Envy 17-u: Depending on the configuration, the laptop has a 2.5-inch hard drive, a SATA SSD, or a hard drive with a small cache SSD. Both are removable, and we check which yours has before starting.
This series comes in 13.3, 14, 15.6, 16 and 17.3-inch versions; the size is part of the model number. Thin aluminium laptops; the SSD is under the base cover. Thin laptops have little protection around the storage, so drops and spills reach it quickly.
- Range
- HP Envy
- Models
- 15
- Sold
- 2015–2023
- Screen sizes
- 13.3, 14, 15.6, 16 and 17.3-inch
- Storage
- An NVMe M.2 SSD (most models)
Every HP Envy model we recover
The model number is on the sticker underneath the laptop or in Windows Settings, System, About. Not listed? We still recover it.
- Envy 13-ab 2016–2021, an NVMe M.2 SSD
- Envy 13-ad 2016–2021, an NVMe M.2 SSD
- Envy 13-ah 2016–2021, an NVMe M.2 SSD
- Envy 13-aq 2016–2021, an NVMe M.2 SSD
- Envy 13-ba 2016–2021, an NVMe M.2 SSD
- Envy 15-ae 2015–2017, a hard drive or SATA SSD
- Envy 15-as 2015–2017, a hard drive or SATA SSD
- Envy 17-n 2015–2017, a hard drive or SATA SSD
- Envy 17-u 2015–2017, a hard drive or SATA SSD
- Envy 17-ce 2019–2023, an NVMe M.2 SSD
- Envy 17-cg 2019–2023, an NVMe M.2 SSD
- Envy 17-cr 2019–2023, an NVMe M.2 SSD
- Envy 14-eb 2019–2023, an NVMe M.2 SSD
- Envy 15-ep 2019–2023, an NVMe M.2 SSD
- Envy 16-h 2019–2023, an NVMe M.2 SSD
What’s wrong with it?
| What it is doing | What it usually means |
|---|---|
| Laptop starts, then “no bootable device” | The SSD has stopped responding: controller or firmware failure. The data is usually still in the flash chips. |
| BitLocker recovery screen | Find the recovery key in your Microsoft account before anything else. |
| Liquid spilled on it | Switch off and unplug the charger. Corrosion on the SSD or board can be repaired. |
| Blue screens, then nothing | Often a failing SSD. Stop using it. |
| Files deleted | TRIM may already have erased them. Switch off straight away. |
Switch it off. Don’t keep restarting a laptop that clicks, freezes or won’t start, and don’t reset Windows.
Questions about the HP Envy
Which HP Envy models do you recover?
All of them, including the Envy 13-ab, Envy 13-ad, Envy 13-ah, Envy 13-aq, Envy 13-ba, Envy 15-ae, Envy 15-as, Envy 17-n, Envy 17-u, Envy 17-ce, Envy 17-cg, Envy 17-cr and the rest listed on this page. If your exact model isn’t listed, we still recover it.
Can you recover data from an HP Envy that won’t turn on?
Usually, yes. These laptops have an NVMe M.2 SSD, which we can take out and recover even if the laptop itself is dead.
Is my data encrypted?
Possibly. Many Windows 10 and 11 laptops switch on device encryption or BitLocker automatically. The recovery key is saved in your Microsoft account at aka.ms/myrecoverykey. With the key, encryption doesn’t stop the recovery.
How long does it take?
Most logical recoveries take two to four working days. Drives that need cleanroom work or board repair take longer, and we can prioritise urgent jobs.
The first consultation is free and you get a fixed price before any work: see data recovery prices (with a price calculator) and how it works. No data, no recovery fee.
Other HP Envy series
Ready to get your files back?
Book online and you get a job number by email straight away. Bring the laptop or drive to our London SE1 lab, or call us to arrange a courier collection from anywhere in the UK.